Orchestrate AI-powered workflows across your business with Flow
Today, work bounces between people, tools, and manual handoffs. Flow redesigns those processes with AI at each step - routing, summarizing, validating, and drafting - so cross-functional workflows run with less friction, fewer errors, and clearer ownership
What you can expect.
Most organizations run critical workflows across a mess of emails, tickets, spreadsheets, and manual handoffs. Work gets done, but it’s slow, inconsistent, and hard to improve.
Flow maps those end-to-end processes, designs AI into the steps that matter, and turns them into reliable, repeatable workflows your teams can trust.
Workflow discovery & mapping
We run working sessions with your teams to document how work really happens today—from intake to resolution—and identify the highest-leverage points to insert AI
Human-in the loop steps
We design and implement AI-powered steps for triage, summarization, drafting, and QA so your workflows move faster without losing human judgment.
Guardrails & ownership
We define clear owners, escalation paths, and controls so AI-augmented workflows stay compliant, auditable, and aligned with your policies.
Measurable impact
We baseline current performance and instrument new workflows so you can see concrete gains in cycle time, throughput, and quality—and iterate with real data.
The program journey.
No matter where you are on your ChatGPT adoption curve, Fusion helps unlock new opportunities to boost productivity and reduce costs.
Phase 1: Adopt, Govern & Engage
Map your key workflows across teams, rank them by impact and feasibility, and align on where to start.
Document how work really moves today—from intake to resolution—capturing all the real-world handoffs and blockers.
Identify the highest-leverage steps for AI (triage, summarization, drafting, QA) and design the future-state workflow with AI in the loop.
Define process owners, success metrics, and a pragmatic rollout plan so everyone knows what’s changing and why.
Phase 2: Scale, Automate & Embed
Turn the target workflows into concrete AI steps that can be tested quickly with real teams and real work.
Decide how work will move between ChatGPT, ticketing, CRM, docs, and other tools—and wire up the necessary connections.
Run the new workflow with a focused group, instrument it for cycle time / SLA / quality, and tighten the loop based on data.
Package what works into runbooks and patterns your teams can reuse, so you’re not rebuilding from scratch for every new workflow.
Flow in action
Flow is designed for the messy, cross-functional work that never fits neatly into a single tool. Here are a few examples of how AI-powered workflows can reshape day-to-day operations across your business
Route incoming tickets based on intent and priority, generate first-draft responses from history and knowledge, and flag edge cases for human review—so queues move faster without sacrificing quality.
Coordinate tasks across HR, IT, managers, and finance with AI-generated checklists, comms, and reminders. New hires get a consistent experience, and nothing falls through the cracks when people leave.
Turn briefs into structured workstreams, with AI helping draft assets, summarize performance, and keep approvals on track. Campaigns ship faster and stay aligned to brand and messaging guidelines.
Streamline invoice, expense, or contract review by using AI for document extraction, compliance checks, and summarization, while routing exceptions to the right approvers with full context.
From legal reviews to product ops, Flow can be applied to any repeatable, cross-team process where work currently lives in email threads, spreadsheets, and meetings.
Not sure where AI will drive the biggest impact in your business?
Book a complimentary 1-day Lighthouse Lab with Eliza’s Strategy + AI leads. Align on goals, map your top use cases, and walk away with a prioritized catalog and a 30-60-90 rollout plan.
Want to level up your team and deliver quick wins safely?
Kick off a 4-week Enablement Booster sprint. We’ll establish guardrails, train your people, and deliver a Lighthouse win to build momentum across the org.
