Global Internal Automation Agents for a $50BN CPG

Client:

Global $50BN CPG

Time to First Value:

2 months

Users Enabled:

144,000 employees

Our Problem

Problem

The company operates at a scale few organizations match — 144,000+ employees across six global zones, a portfolio of hundreds of brands, and operations spanning supply chain, sales, marketing, finance, and HR in nearly every major market worldwide.

Inside that sprawling organization, thousands of manual, repetitive workflows consumed employee time every day: generating reports, reconciling data across systems, routing approvals, formatting documents, pulling information from disparate tools, and dozens of other tasks that followed predictable patterns but still required human effort to execute.

The challenges were structural:

Fragmented processes across zones. The same workflow — say, generating a weekly sales summary or processing a vendor change request — might be handled differently in Middle Americas, Europe, Africa, and Asia Pacific. No single automation could simply be "turned on" globally.
Volume that overwhelmed point solutions. At 144K employees, even a workflow that saved 10 minutes per person per week translated to tens of thousands of hours. But individual automation tools couldn't scale across the diversity of languages, systems, and business rules in play.
High bar for reliability. In a company where a missed report or a delayed approval could ripple across a supply chain serving billions of consumers, any automation had to be rigorously evaluated before deployment — not just functional, but accurate, consistent, and auditable.

The company didn't need a chatbot. They needed a production-grade automation platform that could be built once, evaluated rigorously, and deployed globally — zone by zone — without breaking.

Our Solution

Solution

We partnered with the company to build Nexus, a global internal automation platform powered by OpenAI models and designed for enterprise-scale deployment across all six of the company's operating zones.

Agentic automation framework: Nexus is built on a modular agent architecture, where each automation is a discrete, testable unit — with defined inputs, outputs, business rules, and escalation paths. This modularity enables the team to build automations once and adapt them per zone with localized parameters (language, systems, compliance rules) rather than rebuilding from scratch.

10+ production automations across core functionsThe initial rollout covers high-frequency, high-impact workflows across multiple departments:

Finance: Automated report generation, variance analysis summaries, and budget reconciliation workflows that previously required hours of manual spreadsheet work.
Supply Chain: Demand signal aggregation and exception alerting, pulling data from multiple source systems into actionable summaries for planners.
Sales & Commercial: Territory performance summaries, promotional effectiveness reports, and customer data enrichment — generated on-demand instead of manually assembled.
HR & Operations: Employee onboarding checklist automation, policy Q&A, and approval routing that previously required multi-step email chains.

Each automation follows a standard lifecycle: discovery → build → eval → pilot → production rollout.

Rigorous evaluation pipeline: Before any automation reaches production, it passes through a structured evaluation framework — measuring accuracy, latency, edge-case handling, and output quality against human baselines. Evals run continuously, not just at launch, ensuring automations maintain quality as underlying models and data change.

Zone-by-zone global rollout: Nexus launched into production in Middle Americas in March 2026 — the first of six global zones. The rollout strategy is deliberate: prove value and reliability in one zone, incorporate learnings, then expand. Each subsequent zone inherits the core automation library and evaluation framework, with zone-specific adaptations for language, regulatory requirements, and local system integrations.

How it fits: Nexus integrates with the company's existing enterprise systems — SAP, Salesforce, internal data lakes, and collaboration tools — so employees interact with automations inside the workflows they already use. No new apps to install, no separate portals. The goal is invisible infrastructure: automations that just work.

Our Results

Results

March 2026: Production rollout to Middle Americas — the first of six global zones.

As of March 2026, Nexus is live in production in Middle Americas — the first of six global zones — with 10+ automations built across Finance, Supply Chain, Sales, and HR & Ops. The target user base is 144,000 employees globally, with the evaluation framework actively running continuous evals against OpenAI models to maintain quality as the platform scales. Global expansion is underway, with zone-by-zone rollout planned through 2026.

What's already changed:

Hours reclaimed at scale. Even in the first zone, automations are eliminating repetitive manual work across finance, supply chain, and commercial teams — freeing employees to focus on higher-judgment activities.
Standardization across a complex org. For the first time, the company has a single automation platform and evaluation framework that works across zones, languages, and business units — creating a shared foundation for AI-powered operations globally.
A repeatable deployment playbook. The zone-by-zone rollout model — build → eval → pilot → expand — gives the organization a proven, low-risk path to scaling automations to all 144K employees without the disruption of a big-bang launch.